Frequently Asked Questions

🍫 Our Chocolate & Craftsmanship

Where are Posh Chocolat products made?
All Posh Chocolat chocolates are handcrafted in small batches in Bonner, Montana. We are proud to be a Montana-based artisan chocolate company creating premium chocolates inspired by adventure, nature, and classic European techniques.

What makes Posh Chocolat different?
We specialize in handcrafted, small-batch chocolates made with high-quality ingredients and no artificial preservatives. From our single-origin dark chocolate bars to our fresh cream ganache truffles, every piece is made with care, precision, and intention. Our packaging reflects the spirit of Montana — bold, refined, and gift-worthy.

What is ganache?
Ganache is a smooth emulsion of fine chocolate and fresh cream. It creates the silky, melt-in-your-mouth center found in our artisan truffles.

What does "% Cacao" mean?
The cacao percentage indicates how much of the chocolate comes from the cacao bean. A higher percentage means a darker chocolate with less sugar and a more intense cocoa flavor.

Do you use preservatives?
No. Our chocolates are made fresh and contain no artificial preservatives. Because of this, shelf life varies by product (see below).

📦 Shelf Life & Storage

What is the shelf life of Posh Chocolat truffles?
Our fresh cream truffles should be enjoyed within 6 weeks of arrival for optimal flavor and texture. Because they are preservative-free, we recommend savoring them sooner rather than later.

How long do your chocolate bars last?
Our bean-to-bar and single-origin dark chocolate bars typically have a shelf life of 9–12 months when stored properly.

How should I store my chocolates?
Store chocolates in a cool, dry place between 60–70°F, away from direct sunlight and humidity. Avoid refrigeration unless absolutely necessary, as condensation can affect texture and appearance.

Can I refrigerate or freeze chocolates?
If refrigeration is necessary due to heat, place chocolates in an airtight container. Allow them to come fully to room temperature before opening to prevent condensation. Freezing is not recommended for truffles, but solid chocolate bars can be frozen in airtight packaging if needed.

What is the best way to enjoy your chocolates?
For the fullest flavor experience, enjoy chocolates at room temperature. This allows the cocoa butter and ganache to soften properly, enhancing aroma and texture.

🌿 Ingredients & Dietary Information

Which products are vegan?
Our single-origin dark chocolate bars and any other solid dark chocolate products are vegan. 

Are your chocolates gluten-free?
Many of our chocolates are made without gluten-containing ingredients. However, all products are made in a facility that may process gluten. Please contact us if you have specific dietary concerns.

Do your products contain nuts?
Some products contain tree nuts or peanuts, including Hazelnut Truffles, peanut brittle, and dark chocolate almond toffee. All products are made in a facility that processes nuts.

Do any of your chocolates contain alcohol?
Our Grand Marnier and Mojito truffles use alcohol in the recipe; however, the alcohol is fully cooked off during production.

Are your chocolates safe for children?
Yes. Even in recipes where alcohol is used, it is cooked off during the chocolate-making process.

Do you make sugar-free chocolates?
At this time, we do not offer sugar-free chocolates. Our focus is on traditional artisan chocolate made with classic ingredients.

Do you use ethically sourced cacao?
We work with high-quality cacao and prioritize sourcing that reflects craftsmanship and integrity.

Are your products organic?
While not all ingredients are certified organic, we carefully select premium-quality ingredients to ensure exceptional flavor and quality.

🚚 Shipping & Warm Weather Care

Do you ship nationwide?
Yes, we ship our handcrafted chocolates throughout the United States.

Do you ship during warm weather?
Yes. During warmer months, we use insulated packaging and cold packs when necessary to help protect your chocolates in transit.

Is there an additional fee for warm weather shipping?
During warmer months, we add a small warm-weather handling fee to help cover the cost of insulated packaging materials and cold packs. This ensures your handcrafted chocolates arrive in excellent condition and maintain their quality during transit.

What happens if my chocolates melt during shipping?
While we take precautions, chocolate is temperature-sensitive. If your order arrives damaged due to heat, please contact us immediately and include photos so we can assist you.

How far in advance should I order for holidays?
We recommend ordering early for major holidays such as Valentine’s Day, Easter, and Christmas. Our small-batch production often sells out.

🎁 Gifting & Custom Orders

Can I include a gift message?
Yes. You may include a personalized gift note at checkout, and we will ensure it is beautifully presented with your order.

Can I customize a gift box?
For select products and corporate gifting, we offer customization options. Please contact us for availability and minimum quantities.

Do you offer corporate gifting?
Yes. Our handcrafted Montana chocolates make memorable corporate gifts. We can assist with volume orders and branded presentations.

Do you offer wholesale?
Yes, we offer wholesale pricing for approved retail partners. Please contact us for more information about carrying Posh Chocolat.

💬 Still Have Questions?

We’re happy to help.
Please contact us and our team will respond as soon as possible.